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INTERCULTURAL SKILLS DEVELOPMENT PROGRAM

CROSS-CULTURAL TRAINING PROGRAM

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  • Our programs focuses on informing, educating and influencing participants regarding cross-cultural awareness, sensitivity issues, cultural differences, and language and culture integration. We promote inclusion in a diverse workplace and proactive communication aiming at interacting, cooperating and collaborating across cultural modalities with overall effectiveness.
  • Participants learn to understand the main cultures differences around the world and develop new ways of interacting with employees at all levels and their clients in the global marketplace.
  • The variety of relevant topics include the following:
  1. Personal beliefs
  2. Principles and values that shape the way we think and behave.
  3. Perceptions of reality based on rich and diverse personal and professional experiences.
  4. Managing priorities according to perceived importance to targeted issues.
  5. Effective use of verbal, non-verbal and written language.
  6. Awareness of local customs, traditions and celebrations.
  7. Working calendars, working conditions and social interaction in and out of the workplace.
  8. Management and employee working relationships, interaction with diverse clientele.
  9. The concept of customer services and the impact to the business.
  10. The concept of quality versus quantity around the world.
  11. Motivational factors considering individual needs, wants, requirements, objectives and expectations.
  12. Language and culture integration as a tool for developing intercultural competency and working efficiency.
  • This program helps participants understand the numerous advantages of working in a multicultural workplace.
  • This entire program can be highly customized to meets specific training needs, business requirements and strategic and tactical objectives.
  • The main goal is to create a positive and productive working relationship between all members of an international workforce interacting consitently, proactively and effectively in the global marketplace.
  • Recommended for executives working in a highly diverse intercultural environment, entire business units interacting on a regular basis with internal and external clients around the world and employees of companies merging cultures and changing dramatically not only the business extructure and business processes buy also the purpose and culture of the newly created business organization.